Q&A - Oceans Terrace SHIBAGAKI

What are the check-in and check-out times?

Check-in is from 15:00 to 18:00. Check-out is by 10:00. Please contact us in advance if you expect to arrive late.
Is day-use available?

Sorry, day-use is not available.
Are there cancellation fees?

50% from 30 days prior, 100% from 1 week prior.
Is there a shuttle service?

There is no shuttle service. Please use public transport or a rental car. See the access page for details.
Can I pay by credit card?

You can pay on-site with cash or credit cards.
How do I check availability and make a reservation?

Please check the reservation page.
[Reservations & Availability]
Can I change the number of guests or plan?

Changes are possible up to 3 days in advance.
Can I change the dates after booking?

Changes are possible up to 1 week before the stay.
Can I stay alone?

Available depending on the date. Please inquire by phone.
What if I forget something?

Staff will check your room at checkout. Lost items are stored for 1 month; food and drinks are disposed of on the same day.

What is the capacity?

Dome tents accommodate 2–6 guests.
How many beds are there?

Dome tents have 4 single beds. Additional bedding can be provided if needed.

What amenities are provided?

Bath towel, face towel, pajamas, shampoo, conditioner, body soap, hair dryer, toothbrush, lotion, and moisturizer.
What is included with cooking equipment / BBQ grill?

Microwave, dishes, cutlery, glasses, knives & cutting board, BBQ grill, tongs, etc.
Are dishes available?

Yes, dishes, cutlery, and glasses are provided.
Can I BBQ or eat if it rains?

Dining spaces are weather-protected.
Is Wi-Fi available?

Guest-only Wi-Fi is available in each room.
Is there air conditioning / heating?

Yes, all rooms have air-conditioning and heating. Gas heaters are available at BBQ spaces.
Are there bathrooms?

Each room has a toilet and shower.
Is there a TV?

No. Enjoy a peaceful natural environment.
Are seasonings provided?

Provided for meal-inclusive plans; not included for room-only plans. Please bring your own if staying without meals.
Are there power outlets?

Yes, freely available in each room.

How many days in advance can I order meals?

Orders can be placed until 12:00 the day before. See the meals page for details.
Can I bring my own food?

Yes. BBQ gas grill sets (rental) are available in the dome tents.
Can I bring my own fire pit or stove?

No, for fire safety, outside flames are not allowed.
Can I order breakfast only?

Yes, selectable from plans that allow bringing your own ingredients (room-only plan).
Are there nearby convenience stores or supermarkets?

About 10 minutes by car.

Are fireworks allowed?

No, for fire safety, fireworks are prohibited on the premises.

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